Are you having health problems? Contact us today!
Common Questions
Can I pay with my UK or US debit card?
Yes. Our secure integrated checkout uses world-class payment gateways (Flutterwave/Paystack). You can pay instantly online using standard Visa, Mastercard, or Apple Pay. Your bank handles the conversion automatically.
What happens if my parent goes into the hospital?
Our caregivers can accompany them to their medical appointments or provide bedside companion care during admission under our Full-Day Care parameters.
What if I need to cancel the service?
We offer complete flexibility. You can modify or cancel your care packages by giving us a 14-day notice before your next monthly billing cycle.
Services Questions
What types of caregiving services does Ace Care Services offer?
We provide personalized home care support, including assistance with daily personal care, meal preparation, companionship, mobility support, medication reminders, and routine management.
Do I need a medical referral to access your caregiving services?
No medical referral is generally required to discuss or request our non-medical caregiving services. We will assess your loved one’s needs and discuss the appropriate support before care begins.
Are emergency caregiving services available 24/7?
Our availability depends on the agreed care schedule. We encourage families to contact us to discuss their scheduling needs. Ace Care Services does not replace emergency medical services; please contact a health facility immediately in a medical emergency.
Can you support individuals with chronic conditions such as diabetes or hypertension?
We can assist with everyday routines, companionship, mobility, and medication reminders for individuals living with chronic conditions. Medical monitoring, diagnosis, and treatment must be handled by qualified healthcare professionals.
